Privacy Policy

Effective Date: October 30, 2012
Last updated: October 30, 2012

We at Active Endpoints, Inc. ("Company") are constantly striving to provide excellent products and service to you, our customers, and business partners, while building a long-lasting relationship with you. To achieve these goals, we occasionally need information supplied by you ("User Information") when you visit our website (the "Site"). We take seriously and value your privacy, and accordingly protect User Information as described below. If you have further questions about our privacy policy, please contact us at

User Information

You can visit certain pages on our Site without revealing who you are or providing User Information that would allow us to identify you. There are times, however, when we may require you to register by providing certain User Information. For example, to allow you to post support requests or obtain access to certain of our content. Some registration forms on our site require you to provide your contact information (like name, address, telephone number and email address). We may use this User Information to provide you information on our products and services and to qualify and enroll you in our marketing programs. We may also use this data to communicate with you from time to time regarding general aspects of our business.

In the event that you contact us for customer support through the Site, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes. In the event that we decide to operate a user forum via the Site, and you decide to participate in that forum, any personal private and/or confidential information that you elect to disclose to other users on the forum shall be disclosed voluntarily and at your own risk. Such disclosures shall not be considered User Information, and we are not responsible for maintaining the security of any information so disclosed.

In the event that we decide to allow you to create a public profile via the site that is visible to other users, any personal private and/or confidential information that you elect to disclose to other users in your public profile shall be disclosed voluntarily and at your own risk. Such disclosures shall not be considered User Information, and we are not responsible for maintaining the security of any information so disclosed.

The Company Web server records visitor IP addresses and domain names for reporting and site usage analysis. This information is reported internally and then purged periodically. We use cookies to enable you to sign in efficiently and to help personalize your experience of the Site. A cookie is a small text file that a web page server places on your hard disk. This cookie contains your encrypted password and your user identifier. We do not access your encrypted password. A web server assigns cookies uniquely to you and only a web server in the domain that issued the cookie to you can read the cookies. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Using cookies simplifies the process of delivering relevant content and eases site navigation. When you return to the web site, you can retrieve the information you previously provided, so you can easily use the Site's features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline some or all cookies if you prefer. If you choose to decline all cookies, you may not be able to use interactive features of this or other web sites that depend on cookies.

Use and Sharing of User Information

User Information may be compiled into user profiles that are maintained by us (or by third party services used by us to manage customer information), and may be used for the following purposes:
  • To send you an e-mail communication for the purposes of validating your registration with the Site
  • To verify the information that you have provided during registration in order to verify your qualifications to access the Site
  • To send you information about Company, product updates, special offers, and newsletters
  • To provide customer support for Company products and services
  • To initiate or to respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to state or federal law
  • To take actions necessary to protect and/or to defend Company's rights and property (including intellectual property)
  • To protect against misuse or unauthorized use of the Site
User Information may be shared with:
  • Third party services that we use to manage customer information
  • Third parties with whom we partner to enhance the products or services that we provide
  • Third parties for the purpose of verifying your qualifications to access the Site
  • Government agencies (including courts and law enforcement agencies)
  • Parties to civil or criminal litigation or arbitration (including arbitrators and/or mediators involved in litigation or arbitration)
User Information gathered through the Site is not sold or provided to third-party vendors for the purposes of solicitation or direct marketing.

We will not provide User Information to third parties used to manage customer information, or with whom we partner to enhance products or services, unless we receive assurances from such third party that it (1) will not use or disclose User Information for purposes of solicitation or direct marketing, and (2) will keep User Information secure using methods comparable to, or more secure than, the security methods used by Company. However, we do not control third parties, and we assume no liability in the event that a third party breaches its promises regarding confidentiality. We encourage you to contact us at if you suspect that your User Information has been comprised by a third party.

User information is stored in servers physically located in the United States of America.

To the extent that you provide User Information to us concerning third parties, including information regarding your company, that information will be subject to the same conditions as set forth above.


To keep you informed of the latest improvements and provide alerts, Company will send you e-mail and or mobile alerts. You may opt out of our marketing communications by clicking here. We may still email you about your account with us, your license for products and for product and service updates and information. If you later decide that you want to receive our marketing communications, you can request so by sending an email to

Children Under 13 Years of Age

The Site is not intended to be used by users under 13 years of age. If you are under 13 years of age, please do not use our Site.

Right to Review, Correct and Delete User Information

If you provide us with User Information, you have the following rights with respect to that information:
  • To review the User Information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in User Information that you have supplied to us
  • To request that your User Information not be used to contact you
  • To request that your User Information be removed from any solicitation list that we use
  • To request that your User Information be deleted from our records
  • To opt out of being solicited by this site or third parties
If you request that your User Information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your User Information be deleted, we reserve the right to terminate and/or limit your access to the Site.

To exercise any of these rights, please contact us at

Security Measures

No method of safeguarding information is 100% secure. We use a variety of security technologies and procedures to help protect User Information from unauthorized and improper access, use, disclosure, modification, and destruction. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.

Within the Company, we restrict access to User Information to individuals who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Links to Other Sites

Our Site contains links to other Web sites, including our partners and media Web sites. Please be aware that our privacy policy does not apply to these other sites.

Our Products

Our Sites give you the ability to download certain software products. Each of our software products is provided subject to the license associated with such product. The Company takes no responsibility for the performance or function of software products created by a third party. Software products created by the Company may collect certain file information, including file name and path name, status information regarding computers at different security levels and connection status, and server configuration information during your use of them. The types and amount of information our products collect usually can be configured based on your requirements during the installation process and can be updated after installation. We may use information collected by our products to improve our products. No end-user identifiable or computer identifiable information is collected by is transmitted to us at any time. Certain jurisdictions may have laws and regulations which impact your ability to collect and disseminate certain types of information including the types of information collected by our products. You should only use our products in compliance with such laws.

Changes to Policy

The Company will occasionally update this privacy policy. When we do, we will revise the "last updated" date at the top of the privacy policy. YOUR CONTINUED USE OF THE SITE CONSTITUTES ACCEPTANCE OF ANY AMENDED TERMS.

The Company keeps prior versions of this Privacy Policy for five (5) years from the date of the most recent update. Prior versions of the Privacy Policy are available upon request to

Enforcement of This Privacy Statement

If you have questions regarding this statement, you should first contact us at

Contact Information

We welcome your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by email at

Our address is: 230 Third Avenue, 3rd Floor, Waltham, MA 02451, USA

Changes from Last Version of Privacy Policy

This privacy policy replaces the prior privacy policy in its entirety.
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